Thursday 1st May 2008
11.00-11.30
Best practice in the design of grocery websites
Tesco, Sainsbury’s, Ocado, Asda, Waitrose - Insights from 2007 Competitive Benchmark research. This will present the key findings, insights and best practice recommendations from a large scale competitive benchmarking study of the customer experience of the leading UK online Grocers, based on the insights from 1500 UK consumers.